Zak was great, very knowledgeable and well experienced. He was through explaining the issue with the AC unit and what options available.
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Nathaniel was extremely professional, polite, thorough, and demonstrated attention to detail. He worked with me on making sure we had the right parts and material to get the job done. No pressure and not salesy at all. Will definitely use in the future and request him personally. Highly recommend.
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Daniel explained the process he would go through to ensure my air conditioner was in good condition and would stay in good condition. He was knowledgeable and was thorough. Great Service!
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Tyler is always friendly and kind. He is always very helpful.
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The young man you sent for this service call, Blake B., is a credit to your company. He is polite, knowledgeable, no-nonsense. Thank you so much.
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Tyler was very courteous and professional in his work. He goes the extra mile to make sure the repair is done right the first time.
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Tyler was very thorough with his inspection. He was very professional and answered all of my questions.
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Customer is going out of town. Will not be back in town till Monday. Need to follow up with them next Monday.I’m
Performed plumbing inspection home is in good shape made a recommendation to customer.
Accidently left multimeter at homeowners home in the attic from last job Homeowner let me in and I went up to get my tool Asked if system was still cutting on and off and he stated that he has had to mess with it a few times I went ahead and took panel to blower and control board off so that door would not put pressure on wires to cut it off Leaned panel up against so debris would not fly in System left with power upon departure. Thanked homeowner for allowing me to retrieve my tool
Upon arrival the upstairs system had no power and thermostat was blank. Went into attic to inspect unit and as I was removing the panel to the blower and board the system received power and thermostat kicked on and started calibrating. Waited for thermostat to finish calibrating and to fully kick on in cool Once it did I went back up and started inspecting wires to see what was causing it to turn off After receiving some help from supervisor to figure out issues we came to the conclusion that the control board has an issue that causes unit to shut off. Let homeowner know and he wants to order part and have it replaced Going to send part info to parts department and get it ordered Reschedule appointment to come install new parts No charge for service fee Holding for parts I tried to leave panel in a way that unit would stay on but advised homeowner that due to movement from unit it could shut off again. Let him know office would call to reschedule once part comes in. Per call note
Came to job to give quote to add lights in ceiling will be coming back on Thursday with Tyler to do the job please schedule for( half of the day)
11:00am . Customer not answering door. Tech try to call. lmom. Fixed exterior porch can and fan wiring. Installed switch box and separated fans and cans. Installed customer supplied dimmer and decora single pole. Re worked 3 switches in liv rm to make sense. All working. Job complete. Email invoice to Heather@helfer.com Homeowner said her daughter will take care of remaining balance. PAUSING JOB TO CONFIRM PAYMENT WAS COMPLETED WITH DAUGHTER. DAUGHTER PHONE NUMBER IS 615-975-6380.
Provided second opinion Previous company inspected heat exchanger I inspected heat exchanger and found high soft spot locations with high wear - reccomended replacement Inspected electrical and mechanical components of both systems Both indoor units motors have loose rods/bearings Reccomended both Condensor motors due to overheating - one motor has loose rod/bearing Reccomended dual run capacitor - out of tolerance Reccomended soft start kits - lower unit system amperage for compressor and supporting components reliability Reccomended both systems disconnects Performed CO test and have 0 readings Systems left on cool at exit Comfort advisor scheduled Monday 07/07/25 10.30am Estimate for both indoor furnace units or indoor/outdoor
On this visit I determined the door switch was failing. In this scenario I just by passed it and let the home owner know. If failure occurs again it will have to be the board.
Today we showed up for a complimentary plumbing estimate. Homeowner has 50 gallon gas water heater in the Attic. It was built in 2017, it has somewhere to it. There are some rust stains on the side and on top of it, but water heater was working well. Homeowner wanted quotes on how much it would be to relocate water heater and upgrade to a tankless. Thank you for choosing comfort experts!
Performed evaluation Upon arrival indoor unit was functional Outdoor fan motor was running, but compressor was not running Found Capacitor rating at 0MFD Primary electrical control unit has gashing and small metal chunks pulled off of contact terminals System performs with 137.4 starting amperage Replaced capacitor/primary electrical control unit and installed Micro air soft start System amperage draw from 137.4 to 20.4 Amps System delta 18 - replaced filter System left on cool at exit
For this rec work, we changed the evaporator coil, performed a vacuum and it stayed at 321 microns, got the target superheat on point, when we checked the Delta, we had a 19° delta Plumber is scheduled for Monday Possibly changing the water heater Thank you for choosing Comfort experts. Hope you have a great day.
Performed plumbing inspection and made some recommendations for customer. She requested I send her estimate so she can talk to husband about items.
On arrival indoor unit was not sending high voltage to the board and was essentially inert. I taped down the door switch and it stayed on but door switch is likely failing. Ecobee thermostat was not sending call for cooling. Wired power and cooling directly and had a call for cooling at furnace and condenser. Once I put wires back in and ecobee on system sent 24 volts call to furnace and condenser. At condenser found disconnect burnt up and not passing power. Once replaced system resumed cooling. Thanks for choosing comfort experts and have a great day.
Came to job for free electrical inspection and panel looked good but had a few issues inside of the house no covers on some plugs some plugs were not working upstairs and tried for a second and couldn't figure it out so talked to her about a diagnosis and then talked to her about swapping out all these trims in her house to new LED ones so gave her quotes to do that and replace a plug and cover outside
**This tune up turned into an evaluation, When I arrived system was not running. Turns out thermostat was not placed correctly*** Upon inspecting the inside systems, I noticed that one of them didn't have a filter at all, Not the return grill nor the machine itself. The other system did have a filter but it was dirty, clogged up I don't Believe that the filters have ever been replaced, And if they have it was a very long time ago. seeing the inside of the Return Plenum, I noticed that there was a lot of dust and Debris Accumulated. ***Highly recommend a duct clean and a furnace super clean*** April air filters upgrade recommended as well Don't need to be replaced until six months up to a year Condensers do not have a soft start or hard start system Installed. Highly recommended to get one. Disconnect box is burning up, getting charred On every start up. I recommend replacing safety disconnect box **We need to schedule an electrician and a plumber to come out** Electric