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Overall Experience
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Overall Experience
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Overall Experience
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Tyler L. Done a Great Job ! He was very experienced with the service we got !
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Mark is an excellent Service Technician. Very knowledgeable, detailed, experienced and most of all concerned about the customer satisfaction. He really cares about me and the job he is doing. SMALL NOTE OF CONCERN: I am a very loyal customer (You-all are the best!). A member of the Annual Service Contract (monthly fee). My three high end "state of the art" Systems were purchased about 6 months ago (still under warranty). And, am wondering why I paid $79.00 for a service call for low voltage fuse replacement?
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Mark was awesome. Explained everything. Very efficient.
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Justin was awesome. He explained everything that he was going to do and gave a summary of what he found.
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Came to job to look at changing out smoke detectors and ended up also looking at a washing machine that wasn't getting power and it was a trip breaker and also customer was wanting to get a quote on swapping on a light in kitchen so gave quote on that and also swapped out smoke detectors while I was there but customer will call back when she wants to do the light in the kitchen
2013 Goodman Airhandler Checked and tightened all electrical connections Heat strips were functional and within manufacture range Drain was clear and draining at this time Changed customer provided filter Blower motor and wheel have dust and dirt build up Evaporator coil has dust and dirt build up 2013 Goodman Heatpump Checked and tightened all electrical connections Dual run capacitor was within manufacture range Primary electrical unit was acceptable Defrost board was acceptable Defrost is functional Refrigerant levels were acceptable at this time Fan blades and motor were acceptable Condenser coils were acceptable Cleared debris from the bottom of the unit Washed condenser coils from the inside out Recommended blower and coil cleaning along UV system and compressor saver
Customer states that there is uneven air flow throughout the home. Found that animals have got under the house and shredded most of the ducting and insulation under the home. Customer also states that the breaker is on the electric furnace keeps tripping. Technician found very loose connections at the breaker panel and at the furnace. Tightened all connections. System is 12 years old and had some heavy corrosion on the coil however a leak in as not detected. Heat strips are pulling proper amperage. Comfort advisor is scheduled to meet with the customer tomorrow morning.
Discussed installing controls to prevent heat pump from operating in heating during weather conditions above 65 degrees ambient. Ordering parts to return next week to install them. Also discussed extending parts and labor warranty 1 or 2 years and covering maintenance plan costs during the same time frame. - Brian H
Arrived to no heat. Found that no voltage was being delivered to the inducer motor due to a bad connection. Replaced connection and performed function check. System running normally at time of departure.
Performed tune-up on upstairs and downstairs systems checked all components and functionalities of the air handlers without no issues with the air handlers all components and functions are within manufacturing range at this time checked all components and functions of heat pumps found no issues all components and functions of the heat pumps are within manufactured range no recommendations at this point UV systems are on and functional compressor savers or functional customer has search protection
Performed Tune and found heavy amounts of biological growth build up in Airhandler, found no other issues with the system at this time Recommended UV 200 or 300
Completed STU. Found failed dual run cap. Replaced under warranty
Performed Heating Tune up on upstairs and downstairs systems. Checked all components and functionalities of the Airhandlers, found no issues at this time Checked all components and functionalities of the Heatpumps, found no issues at this time, all components and functions are testing within range at this time Recommended compressor savers and UV systems
Super tune up performed today on a donflow air handler installed in 2002 with a payne heat pump installed in 2016. Coil and blower wheel are very dirty and need to be cleaned. Compressor is amping high upon start up. Suggest adding a compressor saver to help the system start up more efficiently. Drain has a blockage that needs to be cleared. Duct under the house needs to be properly attached and sealed. Blower capacitor was out of tolerance and was changed on this visit.
Customer was quoted for a generator for home, they are in talks with insurance because this is needed for a special needs child that they're getting money for he and his wife and the insurance company are meeting about moving forward on this.
2015 Amana Gas Furnace Checked and tightened all electrical connections Drain was clear and draining at this time poured customer supplied bleach into P trap UV system is non functional Ignition system is functional All safeties are functional Blower motor and wheel were acceptable Evaporator coil was acceptable 2015 Amana Straight Cool Checked and tightened all electrical connections Dual run capacitor was weak and out of manufacture range Compressor LRA is over manufactured rating 112 testing at 132 Primary electrical unit has carbon build up Refrigerant levels were acceptable at this time Fan blades and motor were acceptable Condenser coils were acceptable Cleared all debris front the bottom of the unit Washed condenser coils from the inside out Recommended dual run cap, compressor saver and UV200 or Comfort Advisor Visit due to the age of the system
Two system super tune up perfomed today. Both systems were insrall d in December of 2020. All electrical connections are tight with no corrosion. Heat strips are pulling proper amperage. Both systems are clean. UV lights are on and working properly. Reversing valves and defrost control boards are working as they should. Both compressors and condenser fan motors are acceptable. Refrigerant levels are in range both outdoor units were washed and waxed.
Came to job for cooktop randomly not working after it working perfectly for a year but got here and found breaker and everything on but when to cook top and found that it at a loose connection and simply put the connection back together and everything is working and no issues persist but explain to customer to call us back if anything else happens or if it happens again
2021 Amana Gas Furnace Checked and tightened all electrical connections Changed customer provided filter Drain was clear and draining at this time UV system is functional Ignition system is acceptable All safeties are functional Blower Motor and wheel were acceptable Evaporator coil was acceptable 2021 Amana Straight Cool Checked and tightened all electrical connections Dual run cap was within manufacture range Primary electrical board was acceptable Compressor saver is functional Refrigerant levels were acceptable at this time Fan blades and motor were acceptable Condenser coils were acceptable Washed condenser coils from the inside out Talked with customer about generators and best options for the situation. Decided to hold off on talking with advisors