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Mark is an excellent Service Technician. Very knowledgeable, detailed, experienced and most of all concerned about the customer satisfaction. He really cares about me and the job he is doing. SMALL NOTE OF CONCERN: I am a very loyal customer (You-all are the best!). A member of the Annual Service Contract (monthly fee). My three high end "state of the art" Systems were purchased about 6 months ago (still under warranty). And, am wondering why I paid $79.00 for a service call for low voltage fuse replacement?
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Mark was awesome. Explained everything. Very efficient.
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Justin was awesome. He explained everything that he was going to do and gave a summary of what he found.
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Mark fixed a problem with the HVAC quickly and effectively. I appreciate his friendly attitude and respect.
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Really good advice. He came up with other options that solved some HVAC issues. He came back later on his own time to give my special needs son some rodeo advice.
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Justin did a thorough analysis of components and gave helpful recommendations.
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Mark is a great technician! Truly appreciate his conversations, honesty and service.
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STU completed. Found leaks on both supply and return plenum. Filter that needs to be replaced. Areas of no insulation in attic. Appliances and drains venting in attic space. No secondary drain line. Incomplete fuel line abandoned. Exposed splices located in attic. Found incorrect capacitor used on outdoor system causing damage to outdoor fan. Bearings are failing due to loss of lubricant from overheating. Exposed low voltage splice on outdoor unit. Non protected low voltage line. Water heater venting into attic directly above air handler . Recommend electrical inspection
Alex d 12/26/25 Sealed louvers at closet door and added combustion air to closet
Be back on Tuesday to install the new breakers
Customer went with different company no longer need phone call
Performed Tune up on Amana Airhandler and Heatpump, changed filters checked all components and functionalities of the Airhandler. All components and functions are functional and within manufacture range, UV system is functional. Checked all components and functionalities of the heatpump. All components and functionalities are functional and within manufacture range. Washed condenser coils from the inside out.
Called customer, no answer, left voicemail. When the customer calls back, please foward them to me. - Joe
Upon arrival customer stated the system was not functional. Customer also stated the he changed thermostats due to the previous thermostat not working properly. During evaluation found the low voltage fuse was blown, talked with customer about replacement of the fuse and installing new thermostat. The system is a year old and customer wants to check with the company that installed it before making any repairs. Was unable to complete and tune up due to the system being non functional at this time. Will pause for now till they hear from the install company. Customer will call us back to either do the repairs and tune up or just the tune up Completed tune up today. Checked all components of the Airhandler and found no issues all components are functional and within manufacture range All Heatpump components are functional but found that the compressor is slightly over its manufacture rating for inrush amps. Recommended UV system, compressor saver and HBPPLAN Signed up for HBPPLAN
Installed evaporator coil for main unit Checked unit in heating Left thermostats set to 68 in heating
12/19/25 After performing tune on and washing Heat pump the condenser fan motor would not longer run. The condenser fan motor has failed during tune up. Ordering replacement motor
Completed STU. Found failed dual run capacitor rated 45/5 mfd Tested 35/5mfd. Replaced capacitor under warranty. Found biological growth in cabinet. Removed excess drain pan used for horizontal applications. Found system charged required adjustment. Adjusted txv to achieve approvable superheat and subcool. Recommend adding soft start, UV system and cleaning of blower and cabinet.
I have made the estimate and provided a description in said estimate and sent it as an email
I have set up for a plumber and a HVAC tech to come out today the water heater does have power and is sending hot water out but the pressure is super low The AC has power but the thermostat won't work I tried to change the batteries to no avail
Everything looks great my only recommendation is a whole home surge protector that would go on the outside panel with a 20 amp double pole breaker but she wants to hold off at this time
Heat kit replaced and fixed all wiring. Performed function check. Heat kit is functioning properly at time of departure.
