Mark is an excellent Service Technician. Very knowledgeable, detailed, experienced and most of all concerned about the customer satisfaction. He really cares about me and the job he is doing. SMALL NOTE OF CONCERN: I am a very loyal customer (You-all are the best!). A member of the Annual Service Contract (monthly fee). My three high end "state of the art" Systems were purchased about 6 months ago (still under warranty). And, am wondering why I paid $79.00 for a service call for low voltage fuse replacement?
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Mark was awesome. Explained everything. Very efficient.
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Justin was awesome. He explained everything that he was going to do and gave a summary of what he found.
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Mark fixed a problem with the HVAC quickly and effectively. I appreciate his friendly attitude and respect.
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Really good advice. He came up with other options that solved some HVAC issues. He came back later on his own time to give my special needs son some rodeo advice.
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Justin did a thorough analysis of components and gave helpful recommendations.
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Mark is a great technician! Truly appreciate his conversations, honesty and service.
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Very nice guy but a bit pushy on which unit we should purchase. We made our choice and he kept pushing us to go with a higher unit.
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Install 2 stage Amana 60k hz heat pump with high efficiency filtration, uv system, and code kit
Heating tune up performed today on an Amana heat pump with air handler installed in 2019. All electrical connections are tight with no corrosion. UV system is working as it should. System looks clean. Heat strips are pulling proper amperage. Compressor and condenser fan motor are acceptable. Refrigerant levels are in range. Reversing valve and defrost control board are working properly.
Customer states that the heat pump made a weird noise and had ice building up on the coil. Technician checked functions in heating and in cooling. Reversing valve, defrost control board, heat strips and outdoor thermostat are all in working order. Force tested defrost in front of the customer and he states that is the sould he heard. System functioning normally. There is no drain protection on the system. Highly suggest installing a drain switch to prevent possible water damage in case of a blockage in the primary drain.
Upon arrival customer stated the system would shut on and off and not heat properly during evaluation found that the heat pump would go out on low pressure performed leak search on evaporator coil and condenser coil leak detector went off at evaporator coil a couple times but no significant leaks detected talked with customer about age of the system and manufacture warranty along with pricing of parts compared to a new system with all new warranties. Customer decided to have comfort advisor come out this Thursday 12/11/25 3-5pm confirmed by office.
Came out two job for breaker tripping in office area and also bedroom talk to them about space heater probably overloading a lot of the time but they also talked about how it happened without them using it as well but tried to get it to trip but couldn't get breaker to trip so swapped breakers around in panel since breaker did not need to have GFI protection on it anyways to see that that would help customer but told them if that keeps happening to call us back Customer had $25 coupon
Heat strip has split and is causing a high voltage short. Need to order new Coleman heat kit under warranty and come back to replace the heat kit when the part comes in. System is currently running with the heat pump and one side of the heat kit.
Super tune up performed today on a Lennox straight electric system installed in 2017. All electrical connections are tight with no corrosion. PSC blower motor and 20mdd capacitor are acceptable. Blower wheel and evaporator coil are clean. Heat strips are pulling proper amperage. Compressor and condenser fan motor are acceptable. Refrigerant levels are in range. Evaporator coil is showing heavy corrosion. No leaks detected on the coil. Electrician is set to come out later today customer states that the breaker for the office keeps tripping.
Performed Tune up on 2017 Coleman Airhandler and Heatpump. All functions of indoor are working properly, found biological growth build up in Airhandler. Primary electrical board on Heatpump was acceptable, refrigerant levels were acceptable at this time. Washed the condenser coils from the inside out with water. Recommended UV system for the biological growth build up in the airhandler
Arrived to no heat. No voltage at the thermostat. Found popped low voltage fuse in the air handler. Changed fuse and system came on. Checked all connections and found a loose connection on the "w" wire which controls the heat strips. Tightened connection and performed function test. System running and heating the home upon departure.
Indoor airflow was too low increased CFM to 1300 and replaced filter
Completed HTU. System operating as intended. Delta T of 28°. Stainless heat exchanger in good condition. .79 amps on inducer motor rated for 1.5. Flue clear of debris. Drain. Lines clear and has safety installed.
Evaluation performed on a ten year old Lennox mini split. Customer states that the drain frequently gets a blockage in it causing water damage on the wall of his garage. Checked to ensure head unit was level. The coil is dirty and needs to be cleaned. The debris on the coil is most likely washing down and blocking the drain holes. Advised customer that the coil needs to be cleaned.
11/221/25 Completed STU. Found dual run cap out of tolerance and failed indoor txv. Replaced dual cap. Will order parts for txv. Replaced filter. TXV replaced. Pulled vacuum to 500 microns and released pumped down refrigerant. System running properly at time of departure.
