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Tyler was super helpful and solution oriented. I would love to work with Tyler again!
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I have not read his report yet, but when he was here, the way he talk, the way he acted was in a professional manner. He did everything right, I just didn’t have the money to say go ahead and do it today.
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I wanted to share my positive experience with the service provided. Blake was professional and informative, and he carried out his work flawlessly. His efficiency and how he conducted his business without disturbing me impressed me. I had to look for him to check if everything was done, and he had already completed the task without any issues. Overall, I am delighted with the service and thank the Team for their excellent work!
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Brock provided excellent service. I really liked the service video which provided the a visual picture of the actual condition of my units. The before and after view of service done is great. He also explained the condition of my units and what is needed to provide more protection.
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Electrical tune up. Recom3nd customer to upgrade service.
Arrived to eval Customer stated the unit wasn’t working since yesterday afternoon Ran test and the outside vapor line was frozen, the filter is extremely dirty due to construction in the house and the blower is dirty too. Recommend changing the filter out every week until the work is done inside. Once the work is done to also get the system cleaned
Arrived to eval Customer stated system went down last night Ran test and cap and compressor saver were both out Related information to customer Installed new cap and compressor saver System running before I left
07/16/24 TS- opened up condensate line at the copper union and used my shopvac to suck and blow line open. Also ran 2 charges of nitrogen for good measure.
Arrived for service Eval Drain pan threads are cracked and leaking Ordering new pan
07/12/24 TS- brought attention to the homeowner that the water is 17+ years old and will need to be replaced. Because of its location and missing a few parts that need to be brought up too code. The bathroom toilet has a weak flush and needs to be replaced. And last the kitchen sink drain needs to be reworked. The P-trapnis on backwards
For this evaluation I showed up to the customer's home and he stated the upstairs bedrooms would get hotter when the doors are closed and the system is running. Customer stated this is a new system and his old system had no problem cooling the rooms. I started at the furnace and the drain line was clear, however I only had a 16 degree Delta. The area in between the roof and ceiling has no insulation and the attic area was roughly 160°. I believe that the heat from the attic is being absorbed and the ductwork mixing with the cold air and not allowing proper cooling. Additionally that heat is leaking into the bedrooms because of the lack of insulation. At the condenser I had a 15° superheat and a 20° sub cool indicating that the system is overcharged.
For this evaluation I showed up to the customer's home and he stated the outdoor unit was not turning on. The furnace was running and second stage cooling however no refrigerant was pumping through the lines. I got to the outdoor the condenser was not on so check the capacitor and it was well out of tolerance so with the customers permission I replaced it. What's your place everything started working like normal.
Arrived at eval Customer stated he thinks the duct cleaning company did something to his system Ran test and found out the out door had gone through a lock out Rest board and system came right on System running before I left
Arrived for eval Customer stated the secondary was dripping water Ran test and the primary is clogged and preventing water from draining right Related information and gave price to clear drain line Poured a cup of bleach and chased with a gallon of water Recommend customer do this every week for a month and than monthly to help keep the line clean
Arrived at eval Customer stated system wasn’t working Ran test and found out the compressor cap and wires were toasted Replaced cap under warranty and re wired the wires System running before I left
Arrive for service Eval No refrigerant System left dismantled by previous company Comfort Advisor tomorrow 6 pm Office to call for credit recheck between 215 and 315 (her lunch break)
