Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Efficiency, knowledge, friendliness, perfect explanation of service.
Response from Comfort Experts Inc.:
Hi Becky! Thank you for sharing your feedback. We appreciate your business! We pride ourselves on providing excellent service experiences to our customers and are happy to hear that we were able to do so. Thank you for choosing Comfort Experts!
Overall Experience
Quality
Price
Convenience
Tech talked to home owner 5amp fuse kept blowing as soon as it was installed tech tried and the transformer popped. Tech installed a new transformer and unit was working perfectly fine tech made sure everything was running properly
2020 Goodman airhandler Checked and tightened all electrical connections Heatstrips were functional and within manufacture range Customer recently changed filters Drain has heavy build up in trap Blower motor and wheel were acceptable Blower cap was within manufacture range Evaporator coil was acceptable 2020 Goodman straight electric Checked and tightened all electrical connections Dual run capacitor was within manufacture range Primary electrical unit was acceptable Refrigerant levels were acceptable at this time Fan blades and motor were acceptable Condenser coil was acceptable Washed Condenser coil from inside out Cleared debris out of unit Waxed top of unit Recommended clearing and treating drain, also recommended compressor saver Customer declined all Recommendations. Not responsible for any damage that may occur
Arrived for service Eval Dual run cap failed Replaced and added a hard start kit because compressor was exceeding LRA Installed IAQ200 UVC air flow cleaner due to biological growth in the air handler Installed drain switch to prevent water damage due to drain blockage
03/25/24 Tyler S- upon arrival, I checked the waterheater breaker and it was on. Afterwards I checked the voltage coming into the waterheater and all seemed normal. The hot water line going out was hot to the touch. Went inside and checked kitchen faucet and it pulled hot water immediately. Everything seems fine, no issues atm. Customer stated they never touched the breaker or tampered with anything.
Removed old ruud water heater that was leaking and disposed of. Installed new 50g water heater 5 year part 1 year labor Completed start up on water heater and is operating efficiently no leaks Cust wants to talk to CA about a generator
Going to return tomorrow to install new water heater
2014 carrier 4 ton HP. 2014 carrier 2 ton HP. No manufacturer warranty as of Jan/Feb 2024. Leaks detected in both evaporator coils. Main coil is airflow restricting due to heavy biological growth. Both fan motors have heavy biological growth buildup. Both compressors inrush amp draw exceeded manufacturer data tag. Units have had capacitors replaced by homeowner in the past and main unit has a history of recharging losses refrigerant. I explained and gave video/photo evidence of all of my findings. Educated the homeowner on the systems performance. Homeowner claims they may only be in the home for another year and has 10 acres in Boyd so he doesn't want to invest so much. I mentioned apthe tax rebates offered through New system installs. Was talking about installing a geo thermal unit in his next home and asked if we do that. I was able to get an appointment se5 for 3/23/24 @10 with both homeowners to discuss further options.
I arrived and re attached the duct to the extender, when I left the system was running and cooling.
Duct unattached, will need a 7 to 5 inch reducer to reaffix the duct.
Kellen M. completed annual heating system tune up.
replaced thermostat wire, system is operating normally at this time.
Pausing the call to schedule a return visit to run thermostat wire, I will need Ryan or Dennis to assist
Haven't lived in house for a year, breaker in main panel was off. Turned on indoor system on, out isn't work burnt out disconnect. Replaced disconnect system is operating at this time.
