Daniel was very patient and answered all my questions. He also gave me a lot of information. He was extremely professional, knowledgeable, and friendly. I appreciate that he wanted to gain my trust. He explained what he was doing so I could understand all my options. He provided excellent service.
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Garrett was here when I arrived home. That was a first for Comfort Experts! Usually the 5-9 arrival window means they can show up anytime after 9 pm.
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We have been with Comfort Experts for our AC equipment service and parts replacement 10 years. We have had professional service from Comfort, right down to a typical Unit failure replacement handled expeditiously during the heat extremes of summer. Our original unit that was installed for our new house purchased 1999 had a substandard compressor, failing in its 8th year of life. We added a solar heat release vent, installed by your company that improved cooling efficiency greatly. Michael, the tech who came out this time was EXTREMELY kind and professional. Thanks, Michael for hitting a homerun for the team. We won't forget you.
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Michael went over and above to make sure my unit was working properly and I stayed cool.
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Friendly, efficient, and timely services. I recommend them to anyone.
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Garrett was nice, friendly and thorough in his explanations.
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Colby appeared to be very knowledgeable and thorough. He gave us a report as to the condition of our equipment and suggestions as to how to ensure that our equipment would make it through the summer. Thank you, Colby
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Daniel was A+++ in every aspect. He believes in and trusts the systems he installed.
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We’ve used Comfort Experts in our other house and liked the service. But Colby was amazing on what he analyzed and his knowledge! I totally trusted their suggestions on addnl. Services. Garret was knowledgeable as well. They are the reason we had the extra services performed!
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Danny, Daniel, and Brock are all super nice, knowledgeable, did great work replacing my HVAC System this week, couldn't be any happier. Thanks to all of you, the house, and the yard are both clean too
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Arrived for eval Customer stated that she has had a company out and both times they said she need refrigerant Ran test and my leak detector went off at the coil and both schraders Swapped out schraders and customer wants to wait on coil replacement and see if it actually has a leak. Found that the system is overcharged
Arrived for CTU All components were working and in tolerance Recommend IAQ 200, compressor saver, drain switch and membership Customer okayed compressor saver and membership Installed compressor saver and system running before we left
For the evaluation I showed up to the customer's home and she stated she's been having electrical issues and her unit stopped blowing cold air. The indoor was running, however the condenser was not. When I opened it up the board was giving an L8 Fault: Low Line Voltage. One leg of power from the city has burnt off at the meter and not providing power to the condenser. I have 120 from one side but not the other for the condenser, however the indoor unit is running.
Removed expansion valve and replaced with a fixed metering device as a last measure to further diagnose system. After repair system was still suffering from high suction, compressor is failed, customer wants to look into the company that installed the prior txv before proceeding with repairs.
For this evaluation customer stated the condenser fan was making a loud mechanical sound, and would abruptly stop and then come back on again. When I measured the capacitor it was within tolerance however the condenser fan motor is overamping, which is likely why it was stopping and starting again as it's starting to die.
Arrived for service Eval Failed Dual run cap Replaced Added hard start kit due to compressor exceeding LRA Motors, refrigerant, Drains, and filter fine
System is still suffering from high suction pressure. Compressor is not operating at full capacity ,amps are showing that is is running at 65% running load amps, possible compressor failure, customer had another company install an indoor txv and found that the txv is sized for a 1.5 -2 ton machine, this issue can cause and has caused other major components to fail and will cause the system to not cool effective or efficiently. Ordering a indoor txv that is sized for a 36k and will have to further diagnose the compressor after the repair has been made.
Arrived for service Eval Ducane fan motor locking up Replaced Homeowner declined indoor unit check and other system check System left in cooling at exit
Arrived for reccomended work Installed condensation pump Replaced filter - completed evaluation Delta good - refrigerant is good System left on cool at exit
Replaced reversing valve, temperature split across valve is now even
I called multiple times and left message for customer to call me back. Called again today phone rang multiple times sounded like someone picked up phone then hung it up.
Arrived for system evaluation Whistling was caused by filter being clogged Replaced filter - checked components System left on cool at exit No whistling
Arrived for system evaluation Vivant thermostat not sending signals for system Homeowners contacted vivant to reset After reset system became operational System components are in tolerance Recommended condensation pump (needs to be ordered) System left on cool at exit - condensate pump will turn off system
