We recently had Comfort Experts out to service our air conditioning system, and the experience was excellent from start to finish. From the moment we called, their customer service team was courteous, responsive, and able to get us scheduled quickly—which was a relief in this summer heat.
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We’ve used Comfort experts for years. That should say it all!
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Response from Comfort Experts Inc.:
Your kind words mean a lot to us. Thanks for the positive feedback.
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Everything great
Response from Comfort Experts Inc.:
Thank you for the fantastic 5-star review! We're so happy you were satisfied with our plumber's work. It's our goal to make the entire plumbing process as smooth and stress-free as possible, and we're glad we achieved that for you. We appreciate your kind words!
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My technician, Mike, was extremely nice, helpful and professional! He explained what he was doing and the benefits of the work.
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I felt like Zac actually knew what he was talking about when discussing my system. This has not been the case with other technicians. Now—I’m keeping my fingers crossed that my perception is true!
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Tyler was awesome! he came in and did the work promptly and I was very happy with his service
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Zac was highly professional and knowledgeable about what was wrong with my AC unit. I appreciated his honesty about what needed to be done. I’m hoping what he did today will help keep my unit running for at least 6 more years!
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Daniel was very patient and answered all my questions. He also gave me a lot of information. He was extremely professional, knowledgeable, and friendly. I appreciate that he wanted to gain my trust. He explained what he was doing so I could understand all my options. He provided excellent service.
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On this job I installed a new hard start kit. System is now back online and ready for cooling.
This system has a loose wire at the condensor. the system s now back online system is pressure is good.
For this evaluation I was called out here because the customer's coil was freezing up. I started off my visually inspecting the evaporator coil and then leak searching it, however I was unable to find a definitive spot where the coil was leaking from. I went outside and engaged up where I had a 10 degree subcool which is exactly what the system was calling for and I also had an 11° superheat indicating that the TXV was functioning just fine. I went back inside removed the filter and looked on the underside of the evaporator coil and it was covered in dog hair which is why the coil was freezing up. The filter and dog hair was restricting airflow over the evaporator coil causing the coil to freeze and not cool efficiently. I spoke to the customer about his options as far as taking care of the problem and he wanted to go ahead and have me do a complete coil clean which requires me to take the coil out. I will be returning Saturday July 5th to do the work however today I went ahead and rep
Pilot out on water heater we installed 3/3/25. Lit pilot and checked for proper function. Working as it should at this time. If problem persists, we will come back out to check This is a warranty call to light pilot
On arrival system running and cooling as intended. Indoor unit very clean and in good condition. Drain line flowed when flushed. Outdoor unit is dc inverted and passed all electrical testing. System cooling as I left. Recommended whole home surge protection for system as I didn't see any on the main panel. He says his solar company should have one installed and will look into it.
Install (2) Amana 2 stage 42k gas hz with high efficiency filtration, uv system, 2 new returns, (2) new return plenums, attic tent, (2) duct cleanings, code kits and relocation of units as needed
Arrived for service eval Insulation inside the blower compartment clogged drain line Cleared and tested drains are flowing fine Waived fee as we were the last to open the unit Wood platform slightly warped from water damage. Rehang the unit recommended. Declined all others today
Today I replaced a 45/10 cap and installed 2 new easy starts 1 for each system. After install I washed and cleaned both condenser changed dirty filters. I also check pressure on both system. The system are now ready for cooling td is 20 on both
Pausing call, tuneup not scheduled for today, instead he needs a comfort advisor for tomorrow. I re leak searched system and checked refridgerant, systems are producing minimal cooling due to low refridgerant, both evaporator coils had sporatic refridgerant pings while leak searching. Comfort advisor visit is scheduled for tomorrow.
Customer would like Zak to come out to do some measurements and offer solutions for poor airflow throughout the master bedroom and bathroom.
Talked with homeowner over the phone - office emailed estimates of recommendations Discussion of conversion of zone system to Honeywell - homeowner may call back in to have estimate made of conversion - due to customization of duct work - will have to return to give in person estimate
Quoted customer a 60k gas unit with two zones to be replaced customer will discuss and let us know this evening.
Upon arrival downstairs system condensor was not funtional Found Capacitor 0MFD on both Fan and Compressor Once system was operational Deltas of both systems 8-9 cooling Cooling performance is way under standard passing operations Both systems are extremely low on refrigerant Reccomended refrigerant/leak search/repairs Upstairs system variable speed motor has a 40MFD high voltage Capacitor operating sequence of motor - motor has a mass amount of heat build up - bearings coatings are not protecting mechanical parts Reccomended Variable speed motor Upstairs system has Capacitor that is out of tolerance Reccomended new capacitor Outdoor units Fan motors have high heat build up Reccomended both Condensor motors Downstairs condensor has High Starting Amp Draws over manufacturer limit Reccomended Soft start kit Installed new capacitor to provide cooling Systems left on cool at exit Comfort advisor scheduled Wednesday 06/04/25 10am-11am
Upon arrival concern was brought up on downstairs cooling Performed evaluation and base Tune up standards Washed condenser and tightened connections Replaced filter - Delta 18 Inspection performed on zone system and Dampers Downstairs damper fails initial gear open and zone board provided mixed signals - used temp wire to test with constant 24v Was able to open fins to provide airflow - has rectangular folds inside duct board box for each damper system Airflow not guaranteed due to mixed signals and failed mechanism Indoor motor has loose rod/bearings - builds high irregular heat Recommended zone board and dampers Recommended flame sensor/ignitor - high wear Recommended OEM indoor motor - has OEM custom mounting brackets for specific motor Recommended outdoor condenser motor due to loose rod/bearings Recommended Soft start due to 150LRA starting Amperage - extremely high for current/future high voltage electrical of system and home XCI zone board - TrollATemp Dampers.(Current desig
