We were very dissatisfied with our recent service call- the technician reported that there were several issues with our unit, including an expansion valve, reversing valve, and coolant, totally over $3k in repairs. Even suggesting a new unit might be a better option since we were going to be 3 grand in on repairs. However, what he was reporting did not match the issue we were having with the water safety device. We contacted another company for a 2nd opinion, they had a technician here within hours of yours leaving and reported none of those issues, even stating all the test came back within normal ranges, pressures were spot on. Your company advertises to be honest with consumers and that your technician are not paid on commission, this is the exact opposite of our experience.
