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Overall Experience
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Mike R and his associate were extremely helpful. They were clean and worked with care on our old house. They were very informative about the status of our AC system and I would go with his team for our next service.
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Blake did the best inspection of my AC units. No other person ever did a better job. He explained ever issue and non- issue.
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My daughter Regina was trying to get her hot water heater fixed and mark and Javier left
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Casey is very professional. He explained what he would be doing at the beginning of the service and then explained what he did when the service was completed. He answered all my questions. We have always had great service with Comfort Experts.
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HVAC Technician rates Five (5) Stars; Call Center Systemics are abysmal
Response from Comfort Experts Inc.:
Hi Michael, thank you for bringing this to our attention. Our Customer Care team will be in contact with you.
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This was a system check on two units - one for the upstairs rooms and one for the downstairs rooms. The checks of the indoor half of each system were rapid and professionally performed. One difference from prior checks was reading the temperature of the conditioned air as it exited the evaporator and fan unit by inserting a temperature probe into the main duct. One system had air 20 degrees cooler than the ambient air in the house, the other system had was 14 degrees cooler. The outside systems (compressors) were then checked. The main checks seemed to be the status of the start capacitor and hosing down the coils. What seemed to be missing was a check of the freon pressures. The explanation was that the temperature drops on the inside units indicated adequate performance. I would have thought that the unit with only the 14 degree drop probably would indicate some issue with freon pressure or levels in the unit. I believe this is the first system check-up that has been performed on any of my heat pump units that did not include freon tests. I reserve judgement on how I well the checks indicate system health until next year. Don Shurtz
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The field tech was cordial and professional. Ryan explained what he would be doing and answered any questions asked. The. seven hour window for service time is excessive. We have been platinum members for roughly ten years. A four hour window is what we previously had.
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We've been using Comfort Experts for years. Good service and responsive.
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Jordan did a great job determining what the issue was with our ac unit, and replacing what needed to be placed quickly. We appreciated that we were not charged an additional service fee, since someone had just come out to service our unit 2 1/2 weeks ago.
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Arrived for 3 system CTU All systems were working The upstairs needs a indoor cap, compressor saver, and level 2 duct cleaning The downstairs needs a indoor cap, compressor saver, and level 2 duct cleaning The master bedroom needs a outside cap, compressor saver, and level 2 duct cleaning Relayed information to customer Customer wants estimate emailed to father, so they can talk about these.
Quote on installing new customer supplied kitchen faucet, garbage disposal and the cold shut off valve needs replaced. Drain should be good to reuse. Told customer to have sink basket strainers if the new sink doesn't come with
Attempt to Tighten handle on shower valve. Customer is going to order new trim for shower valve
Gave estimate for new hose bibb Will need wall access to repair hose bibb
Arrived for eval Customer stated the system wasn’t working Ran test and the cap was out Relayed and replaced cap System was running before I left
Prince evaluation I showed up to customer's home and they stated the unit was not running and water was getting inside the closet and under the unit. The wet switch had tripped because the drain line was clogged at the drain pan. I used compressed air and shot it through the drain line to clear it and dried off the wet switch and turned power back on. The system ran smoothly for approximately 15 minutes and I did not see any signs of more water leakage.
On this job I inspected the cooling side of the system. When I got there the temp was 68. The system was drity at the filter and condensor. I replaced the filter and washed the condensor. The cap is in tolerance and the broad is too. tD is 20 and froen levels are on point.
I've come back today to make a rapir on the condensor. I welded up a cap tube coming out of the reversing valve. System held 200 psi and past decay test. System is back online and cooling.
Today I discovered a leak at the condenser. I plan on making this repair this Saturday 10 to 12 am . The leak is a capillary tube coming from the bottom of the reversing valve.
For this evaluation I showed up to the customers home, and the air handler was blowing air but not cold air. When I gauged up outside I had negative pressure on the low and high side, and the compressor would not turn on. Additionally I was not getting a call from the thermostat for cool most likely because the system was in low pressure lockout. I leak searched the evaporator coil extensively but I could not find a leak. Same for the condenser, I added refrigerant and inspected the coil but again couldn't find any signs of where the leak was at. I talked to the customer about what I found and told her without finding the source of the leak it would be extremely hard to fix the machine and adding refrigerant would only leak out again with no guarantee how long it would last. I talked to her about replacing the system as it is almost 16 years old and not functioning as efficiently as it should.
Tech arrived at a warranty tuneup. Upon inspection, the capacitor was within specs. The contactor was in working condition. The condenser coils were hosed off to assist with air flow across the coils. The filter was very dirty and replaced. The drain was clear and bleach was poured. The customer was informed of recommendations today. He will hold off for right now. The system was functioning upon departure.
Tech arrived at a membership service call. Upon inspection, the drain was clogged. The sink plumbing was disabled and removed. The pipes were unclogged. The plumbing was reassembled and no leaks were observed. The customer was informed to monitor this area for the next couple of days. Water was poured down the drain line and drained through termination. The system was functioning upon departure.
