Mike R and his associate were extremely helpful. They were clean and worked with care on our old house. They were very informative about the status of our AC system and I would go with his team for our next service.
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Blake did the best inspection of my AC units. No other person ever did a better job. He explained ever issue and non- issue.
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My daughter Regina was trying to get her hot water heater fixed and mark and Javier left
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Casey is very professional. He explained what he would be doing at the beginning of the service and then explained what he did when the service was completed. He answered all my questions. We have always had great service with Comfort Experts.
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HVAC Technician rates Five (5) Stars; Call Center Systemics are abysmal
Response from Comfort Experts Inc.:
Hi Michael, thank you for bringing this to our attention. Our Customer Care team will be in contact with you.
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This was a system check on two units - one for the upstairs rooms and one for the downstairs rooms. The checks of the indoor half of each system were rapid and professionally performed. One difference from prior checks was reading the temperature of the conditioned air as it exited the evaporator and fan unit by inserting a temperature probe into the main duct. One system had air 20 degrees cooler than the ambient air in the house, the other system had was 14 degrees cooler. The outside systems (compressors) were then checked. The main checks seemed to be the status of the start capacitor and hosing down the coils. What seemed to be missing was a check of the freon pressures. The explanation was that the temperature drops on the inside units indicated adequate performance. I would have thought that the unit with only the 14 degree drop probably would indicate some issue with freon pressure or levels in the unit. I believe this is the first system check-up that has been performed on any of my heat pump units that did not include freon tests. I reserve judgement on how I well the checks indicate system health until next year. Don Shurtz
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The field tech was cordial and professional. Ryan explained what he would be doing and answered any questions asked. The. seven hour window for service time is excessive. We have been platinum members for roughly ten years. A four hour window is what we previously had.
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We've been using Comfort Experts for years. Good service and responsive.
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Jordan did a great job determining what the issue was with our ac unit, and replacing what needed to be placed quickly. We appreciated that we were not charged an additional service fee, since someone had just come out to service our unit 2 1/2 weeks ago.
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Tech arrived at a warranty tuneup. Upon inspection, the capacitor was within specs. The contactor was in working condition. The condenser coils were hosed off to assist with air flow across the coils. The filter was very dirty and replaced. The drain was clear and bleach was poured. The customer was informed of recommendations today. He will hold off for right now. The system was functioning upon departure.
Tech arrived at a membership service call. Upon inspection, the drain was clogged. The sink plumbing was disabled and removed. The pipes were unclogged. The plumbing was reassembled and no leaks were observed. The customer was informed to monitor this area for the next couple of days. Water was poured down the drain line and drained through termination. The system was functioning upon departure.
Tech arrived at a 2 system warranty tune-up. It was raining. Upon inspection, the upstairs capacitor was out of tolerance and replaced. The wrong filters were installed allowing unfiltered air to enter the system. The blower area and ductwork was dirty. There was biological growth present. The Deltas were within range. The drains were clear and the sump pump was functioning. The customer was informed of recommendations today. The customer decided to move forward with adding a compressor saver to the upstairs system compressor. He will speak to his other ac company about the cleaning and UVC system and would like a follow up at the end of April. The systems were functioning upon departure.
This system could benifit from a level 1 duct cleaning. More importantly it could benefit from a UV system hard start kit and a working float switch. Please consider all weve discussed and give us a call back. All prices are subject to change so the sooner the better. Thanks so much Mike R
Mike R. completed annual heat and air conditioning tune up and installed a free water alarm.
This system is over 10 years old and I recommend system replacement. The system is low on r22. The system is caked with drit and dust. At this point the key disconnect is by passed. Any money put in to repairing it woukd be a waste of money please consider a new system before summer fully arrives.
02/24/24 Tyler s- inspected l8ne under house and need to rerun a new line from copper to pex 1/2" 15' run and then also replace shower valve + line. Shower is leaking behind diverter and the main water line is busted at 4 separate spots. If customer agrees on work I will most likely need a second set of hands to help work could take 8 hours
Ive returned today to install new whip and disconnect that is all. System is back online and ready for operation.
01/27/24 Tyler s- relight pilot light and turned heat up on thermostat. If issue persist then thermostat needs to be replaced. Also quoted for new unit because the old ones 10 years and a repair is the same cost of a new unit
On this job I will be replaceing whip and disconnect for the air handler. Also I will be cleaning the outside system. This will take place the 1st of Feb and 10 am.
This system has a temp fix..I bye passed burnt disconnect to give fur down system it's 240v back. They do not have the money today to have a new disconnect installed. They will call us back to have it put to in.
Arrived for no heat call after evaluation of system found that something had chewed through wires ,repaired it and system was functioning as should customer declined all recommendations, left system heating
Tech arrived at a tune-up. Upon inspection, the coil and blower area was dirty. The blower capacitor was out of tolerance. The ductwork was not properly sealed. The inducer motor and furnace components were dirty. The door switch was bypassed. The drain was partially clogged and has visible buildup. There was no inline float switch. The secondary pan was rusted. The attic insulation was low. The filter was dirty. The customer was informed of recommendations today. He would like to speak to a Comfort Advisor about furnace upgrade options. Recommended adding a return plenum to improve filtration. System was heating upon departure.
Upon arrival systems were in working condition. Looking at the indoor units all electrical connections and components are good. Blowers are clean. Coils are clean. Filters are clean. Found biological growth starting to grow in return plenum. Drain lines are clear. Heating componets and safetys are good. Blower capacitor for downstairs was out of tolerance. Recommended we replace it. Customer agreed. Left systems in working condition. Thank you for choosing comfort experts.
