Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
We had a semi annual maintenance call, and everyone we encountered was friendly and helpful.
Overall Experience
Quality
Price
Convenience
Showing up at 9:00 at night after I texted I was not home when I got the message he was on his way is ridiculous I was sick and in bed and had to get up to see the repairman
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
For this job, I installed the Aprilaire upgrade kit and filter along with the attic tent the customer ordered.
Callback on the previous duct cleaning crew. Cleaned the return plenum along with the return ducts.
Who's evaluation we inspected the furnace and condenser, all equipment was measuring with the manufacturer spec and running well. I'll talk to the customer she was interested in an attic tent with dimensions of54 inches long, 24 inches wide at the attic entrance, as well as in Aprilaire upgrade kit as the filter they are using now does not capture all the dust entering the unit. The dimensions are 20x25x4 for Aprilaire Upgrade kit. Additionally we talked to the customer about a duct cleaning as construction was happening in the home and nearby and entering the system bypassing the filter and getting their duct system and plenum's super dirty. Customer wanted all three recommendations and paid for ahead of time and she is scheduled for duct cleaning June 20th and rec work will be performed once materials are ordered and delivered.
For this evaluation the customer stated they failed the home inspection because there was a "large temperature difference" from one side of the house to the other in the upstairs, as well as the door switch to the furnace was taped down. I removed the tape off the switch, however I'm not sure what the home inspector means but that as he did not use a number value for the difference he talked about. I had a 28⁰ Delta from the return to supply which is extremely good. The subcool was approximately 7⁰, with a 20⁰ superheat for the upstairs, and an 8⁰ subcool with a 17⁰ superheat indicating refrigerant levels were right where they need to be. All ducts were intact and vents were open.
During inspection verified that systems were cooling properly Spoke to customer about cap being low on upstairs condenser and also recommended compressor savers and drains switches for his systems to help them be more reliable and be protected Customer wanted to hold off for now since they are trying to sell the home and are gonna try to relay this info to the new home owners Left customers house with systems operating properly
This system in now clean I could not take pressure reads or deltas because the compressor cap is out of tolermace reading 6.9 should be 45. They are having a friend replace it. The filter is clean. And the heating side is in tolerance.
On arrival the switch to the furnace was off. Once turned on the system ran in cooling and heating.
Tech arrived for rec work. The 210 AprilAire filter upgrade kit and filter was installed and functional today. The system was functioning upon departure.
Tech arrived at a membership tune-up. Upon inspection the filter was dirty and loose in the filter box. This was allowing unfiltered air to move into the blower air. Blower area was dirty. The vinegar was poured down the drain line. The heating system reached complete ignition. The flame sensor was scorched. There was no observed surge protection. The customer was informed of recommendations today. He decided to move forward with ordering the 20*25*4 AprilAire upgrade kit. He will review the other recommendations. We will pause for parts. The system was heating upon departure.
Tested all components all measured within ratings. Refrigerant level is normal. Washed and cleaned condenser. Changed filter.
Upon arrival the indoor and outdoor system was running and cooling. The indoor unit was in good shape factoring in age. The coil was not rusted and the delta of 17 is good. The blower was dusty and it's capicator was out of tolerance. The drain line flowed when flushed but did not have any water safety on the unit. I did advise the customer of the potential for water damage without the safety The outdoor system was fairly clean. The dual run capicator was 29 out of 45 and is likely causing the fan run amps and compressor amps on start up to be above what they are rated. Fan is running at 1.03 and max rated is .93. the compressor is starting up at 128.6 amps and the max is 109. Customer declined to pursue any of my recommendations today. As I left I ensured the system was back up and running. Thanks for choosing comfort experts and have a great day!
