Great information provided. Very clear and useful. Feel confident we are safe and systems working properly
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Mike was very nice and seemed to know what he was doing. The final report was thorough. I would request him again for our next service call.
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Thank you Colby for first class service and excellent analysis and review.
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We were scheduled on 4/24 from 2-7. They called at 7:20 and said they could not make it. Rescheduled 1 week later. "First in the morning" meant they arrived about 10:30. Tried to "upsale" us on 2 things (costing about $2,000 total). Said system was fine but "recommended a couple of things." We left the home for 5-6 hours. When we returned the AC was running but a message on the thermostat said there was a problem. Bottom line - the technicians did not turn on the outside unit when they completed their work. Thus, all we were getting was the fan blowing for 5-6 hours. This is a pretty bad review but it clearly defines our experience. We have been a customer for 5 years! We expect better.
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Came by for "electrical inspection." Went quickly. No issues. Suggested we insert a "surge protector" that is now required on new construction. We declined.
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Blake was super. Very courteous and knowledgeable . Comfort should be proud to have an employee such as Blake
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While service is very good, reserving a 7-hour window for when the technician will arrive is a bit much.
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I called after midnight last night when my a/c didn’t turn on. Ryan came in to help out the team on his day off. (I asked him) I greatly appreciated the quick turn around on our service. We probably prevented a future call by having our other unit checked at the same time. Thank you for making this happen and thank you for the sweet lady answering the phone last night she was so helpful in telling me I could buy a membership even though you guys didn’t install these units. I never knew that before. I am sorry I don’t remember her name. I am having trouble receiving the emails so I need to check on why.
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Performed plumbing tune up. Home is 5yrs old and all plumbing is working as it should t this time. Customer stated that he did not need the plumbing or electrical part of his membership as house is fairly new. I explained that the tuneup is part of the membership
I performed a super tune up I noticed the drain switch wasn't working.So I swapped it out and poured bleach down the drain lines A little bit of dust was bypassing the filter. I clean the condenser refrigerant in range
Arrived for super tune up Cleaned condensor and tightened connections All cooling and heating components are in tolerance Filter is clean Reccomended IAQ 200 or Germacide light for biological growth Reccomended primary drain saftey switch System left on cool at exit
Arrived for STU All components were working and in tolerance Recommend Insulation, IAQ 200 and membership upgrade Customer okayed IAQ 200 and membership Installed everything and system running befor I left
08/16/24 TS- repaired irrigation line in front yard that we repaired when we ran a new 1" pex water main. Repair on 90 degree 1" pvc irrigation line.
Replaced water softener. Customer needs to make sure in the winter it doesn't freeze. Recommended putting a box of some sort of box around the filter to keep it from freezing
07/01/24 TS- repair water main line next too double check valve so they could turn the water back on. Half payment taken too install a new 1" water line pex in front yard 38ish ft. Not liable for irrigation water lines being broken. Will be back tomorrow with Mark W too finish job. First job in the morning after meeting 811 dig test number =
Adam B. completed annual plumbing tune up.
Repiped the valve for hose bibb in backyard installed new shut off and boiler drain hose bibb
Cooling side of the system we have 20° tD. Cap and contactor in good shape. Condensor is washed. The Evap coil is clean so far but blower motor is starting to brown up. System could use uv in the supply. The system in heating is fully functional and all conpenets are in tolerance.
Arrived for STU Due to lightning and thunder I talked to customer about it being unsafe to perform STU Customer understood but wants to be first call Saturday They need the technician to be at the house by 9 and need to be done by 10:30. They have something at 11. Called office and let them know too.
On arrival system was running and cooling producing a 17 degree delta. Indoor unit was clean and the drain lines flowed when flushed. Outdoor unit passed all electrical testing. I recommended an improved uv system to improve air quality and decrease maintance, a whole home surge protector to protect both the hvac system and the home, and a duct cleaning. Customer would like to receive a call and schedule me back out in September to do the whole home surge protector and duct cleaning.
