Very professional, explained what he was doing and was very courteous.
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On a scale of 1-10, with 10 being best,,,,I may give Colby an 11. He was extremely knowledgeable, honest, down to earth, and wasnt the least bit coming out of the gates trying to sell something. Top Notch.
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Overall Experience
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This is the second time Derek has been to my home representing Comfort Experts. Each time he's been courteous, efficient and professional. He did his job checking out my heating unit cleaning my outside a/c unit and patiently answered all of my questions. I feel that Comfort Experts does an excellent job of making their customers feel valued.
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Tech arrived at a warranty tuneup. Upon inspection, the capacitor was within specs. The contactor was in working condition. The Delta was within range. The filter was dirty and allowed unfiltered air to enter the system. The blower area and ductwork was dirty. The drain was clear and bleach was poured. The customer was informed of recommendations today. She decided to move forward with adding an UVC System and Air Cleaner and an AprilAire filter upgrade kit to the system. The customer would like for this to be performed next week, any day except for Wednesday. The system was functioning upon departure.
03/15/24 Tyler S- waterheater bottom has blown out and gas smell is from the tank not being fully closed. Shows s8gns of rot around flame casing. New waterheater would need a new shut off valve, expansion tank, and gas drip line 50gal natural gas waterheater
2013 5 ton American Standard 410a HP. Drain line clear. Filter replaced. Blower wheel/ motor inspected. Evaporator coil inspected. Amps and volts inspected. Electrical tightned. UV bulb replaced. Condenser fan 10mfd capacitor replaced. Refrigerant levels acceptable. System is in healthy condition.
On this job I inspected the heating side of of the system. The heat pump and back up heat strips are within tolerance. The filter is clean as well. I would recommend ducts to be cleaned
On arrival the system was running and cooling, I checked to ensure there were no issues and found everything working as intended.
Tech arrived at a tune-up. Upon inspection the capacitor was within specs. The contactor was scorched and pitted. The defrost control board had hot spots. The condenser coils were hosed off to assist with air flow across the coils. The delta was within range. The filter was recently replaced. The drain was clear and bleach was poured. The heat strips were functioning. There was growth in the air handler. The blower wheel was dirty. The customer was informed of recommendations today. He decided to move forward with replacing the contactor. This item was replaced, tested and functional. The customer also decided to add a Copper Membership to take advantage of the discounts. The system was functioning upon departure.
Tech arrived at a warranty tuneup. Upon inspection, the capacitor was within specs. The contactor was in working condition. The surge protector was functioning. The filter was replaced. The heating system reached complete ignition. There was visible buildup in the drain line. The drain was clear and bleach was poured. The UV bulb was not working. The customer was informed of recommendations today. She decided to move forward with replacing the current UV bulb and adding a treatment strip to help keep the drain system clean. She will revisit upgrading the UV system next year. The system was functioning upon departure.
Gas propane waterheater needs to add 18" riser and water lines with valve
The ducts supplying the customers master bed room are 2 7" ducts tied into a 50' run of 12" explained to customer that over that lengthy of a duct run the air supplied will lose some velocity and gain a few degrees in temperature informed her the best solution would be to upsize the duct that feeds the two supplies in the master bedroom and to upsize them as well Customer did not want to do that at this time Also fully opened a halfway closed vent in master bedroom
Tech arrived at a warranty service call. Upon inspection, the main breaker was tripped. The compressor saver failed and was replaced. The breaker was repositioned and the outside system came on for a few seconds and the breaker tripped again. The compressor was tested and failed the Ohms test. The guages indicated that there is refrigerant present in the system. We will pause the call to order a compressor.
Upon arrival for service system on and cooling. Inspected system. Electrical conections good. Refrigerant pressures within ranges. Outdoor unit has heavy dust buildup lowering cooling efficiency. Attempted to clean unit. Only spigot on home not functioning. Informed customer and recommended cleaning and a compressor saver kit. System due to inefficiencies in home and system is not able to keep up with extreme temperatures outside. Left system on and cooling.
Upon arrival for service system was on but not cooling. Inspected system and found capacitor out. Replaced capacitor under warranty. Left system on and cooling.
Tech arrived at a service call. Upon arrival the customer stated that the system was running well today and wanted the system reevaluated. Upon inspection the filter was dirty and replaced. The coils were relatively clean. The customer said that his son washed the outside unit yesterday. It was still dirty. The top was removed and the outside system was cleaned from the inside. This slightly dropped the high side pressure and slightly raised the Delta. The customer would like a quote for a mini split for the master bedroom and a gas heater for the shop. The system was functioning upon departure.
Upon arrival for tune up system on and cooling. Inspected outdoor unit. Fan and compressor amp draw within unit specifications. Inverter board clean. Refrigerant pressure good. Inspected indoor unit. Blower has slight dust buildup. Coil clean. Customer wants to talk with someone about setting up propane shop heater. Set up call with Rob. Left system on and cooling.
Completed my thorough inspection, the indoor unit was inspected and drain lines are clear. All connections on the wires are correct, no lose or burnt wires. Id advise replacing your UV bulb once a year to maintain 100% efficiency. The outdoor unit was cleaned and connections are functioning properly. The capacititor is within rating, a compressor saver would benifit the outdoor unit to lower the starting amps giving your compressor a longer life. A surge protector would be installed on the breaker outside to protect your unit from storm surges.