Customer did not have a plumbing issues the external splitter of her hose bibb had a crack in it where she left her hoses connected during the freeze ....upon arrival I simply turned her hose bib off to stop the water from spraying out the external device .... customer stated to let Amanda know she is applying tup on the card she used to pay for tech coming out ...also delivered Amazon package to customer because driveway was to slippery for customer to come down due to ice and Amazon driver would not acend drive way .....do to the slope of porch and driveway could not get to customer due to ice customer spoke to me from garage and had permission to close out job