Showed up for a complimentary water heater flush however after assessing the situation the water heater was almost 20 years old homeowner has no knowledge of it ever being flushed and spoke of a previous instance where American home shield came out and had difficulties and the water heaters actually installed in a manner that does not allow a water hose to be hooked up to it in order to drain so unfortunately we were unable to flush the hot water heater today I discussed options for replacement however it is out of the homeowners budget at this time