Upon arrival to do super tune-up customer stated the heat pump would make it loud noise that sounded like a helicopter while while running during evaluation found that the compressor was running very loud and was running very close to the rla rating for manufacturer refrigerant pressures were off and also a mouse had peed on copper causing copper to oxidize and will break down over time eventually causing a leak outdoors 10 years old indoor is 6 years old talk with customer about compressor replacement refrigerant pricing system replacement customer decided to set up a comfort advisor appointment but wants to also have pricing for the part when the Comfort advisor is present Comfort advisor setup for today confirmed by the office