Inspected machine, came from the factory with a hard start kit installed, pulled lra measurements on 5 different tries and got anywhere from 125.7 to 13. System is functioning as intended, technician offered soft start as an upgrade to the existing hard start. Customer took this as his unit is flawed and broken and believes he should be able to sign up on star plan and get unit replaced. But that is not how warranty repairs are made, we don’t replace components just because as that’s worse for the system than leaving it running in its normal state.