Repairman arrived and went directly to the inside unit and pointed out all the things that were bad. Finally he went to the outside unit but I don’t believe he actually checked anything out. He never flipped the breaker off so doubtful that he would check it out with power on. He then told us the unit needed to be the replaced ant a cost of 10 to 14 thousand dollars. We called another repair company for a second option and he found a bad capacitor and replaced it at a cost of $12.50 plus labor. He said the unit is perfectly fine. The ac is operating just fine. I believe Kellen saw two elderly people and thought we were vulnerable and he could be taken advantage of. We will never use this company again and will advise others of our bad experience. If I could give 0 stars that’s what I would do but unfortunately 1 star is as low as I can go.
