Back in November I had my fire suppression system inspected by Fire Pros. They informed me that there was excessive grease build up inside my hood system. We clean the hood system that is over top of our cooking equipment already, they informed me that Nelbud was only cleaning the hood system above my cooking equipment and not the inside. I gave you the benefit of the doubt and called Total Fire protection to come out directly after our scheduled cleaning for a second opinion. They told me the exact same thing that the inside portion of the hood system was not being cleaned. I find this very disturbing. I stayed in the building until 1am last night to observe the cleaning practices. I could see the two techs cleaning but what they were cleaning, I'm not sure of. Furthermore the Nelbud techs broke a pipe to my fire suppression system in front of our broiler and said nothing about it. I would like to get in contact with a manager to discuss this issue.
