Came out for an evaluation there was no power to the entire system the main breaker in the electrical panel in the garage was semi-tripped and was not feeding power the breaker at this system itself was not tripped and after resetting the breaker all functions came back to normal verified the heat pump itself was maintaining a proper temperature split as well as checked the amp draw on the heat strips I have no indications that there is anything wrong with the system itself this failure is likely due to the age of the panel it is original to the house from the 70s this is being handed over to the electrical division they are scheduled to come out tomorrow to talk about solutions thank you for choosing comfort experts!