Came to house for power going on and off and got here and power went off but talk to customer and found out that since the storm power has been going out around the neighborhood and encore has been emailing and sending out messages to everybody in the area but got here to look at electrical system and meter and riser are still up and look fine only thing I saw wrong was neutral wire was frayed before going down service Mass but everything inside is correct it is old but customers have never had any issues with their electrical before and only thing I see is frayed wire and electrical is not up to code but his grandfathered in due to age but still informed homeowner on issues and things that can happen if electrical system is not up to code and explain to customer to call encore and explain to them that they had an electrician out and they are not getting power from the power line