Came out for an evaluation on a 3-year-old warranty system unit was not running due to a trip wet switch after testing the drain line there was no clog and after drying off the puck and watching the system run I was able to witness the water not shedding down the evaporator coil as it is designed to do and falling through the center this is a manufacturer's defect and will be covered under p&l warranty there is no charge for this service but we do not have a solid ETA for the coil lead times are backed up from the manufacturer at this time the parts manager will touch base with the customer as soon as we have some information thank you for choosing comfort experts!