Steven was very knowledgeable! Was a great experience! Highly recommend!
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
For this evaluation, customer stated unit shut off randomly and then came back on late at night on its own. When we went to the attic there was water in the primary drain line and a lot in the secondary drain line. The vent to the primary was capped not allowing water to drain properly. Once that was cut and water poured down the line it started to drain like normal. We checked under the sink at the p-trap and there was a clog in there. Once cleared all the water came pouring out.
Arrived for service call Water in the secondary drain pan because vents were installed incorrectly Sealed vents to prevent air flow from preventing water drainage Refrigerant capacitors age Motors are fine System cooling at exit
Install 42k Intertherm upflow electric with standard filtration, code kit
Arrived for Eval Ran test and figured the system was low on refrigerant, the suction line was in insulated. Relayed information to customer and we talked about doing a new system Customer was pre approved for 25,000 Comfort advisor visit for 05/29/24 6-8
Install 24k hz gas use current filtration includes slab, disconnect, whip, code kit, drain pan, standard thermostat, attic ladder 5/14/24 Alex D - install complete
Tech arrived at a 2 system tune-up. Upon inspection, the main system was functioning well. Drain was clear. Filter was replaced. Capacitor were within specs. Delta was within range. The bedroom system was low on refrigerant. The coil was search and leaking. The blower capacitor was out of tolerance. The Delta was very low. The customer was informed of recommendations today. Due to age and price of repairs, the customer would like to speak with a Comfort Advisor about upgrading to something more reliable with warranties behind it. The meeting is set for April 9th 3-5pm.
On arrival system was off. I determined that the indoor unit was blowing a fuse due to a burnt relay. I replaced the relay and installed a customer provided thermostat and the system ran and cooled. I inspected the outdoor unit and found the capicator incorrectly wires, the contactor was pitted and the compressor was overamping on start up. I re wired the capicator and installed a contactor and compressor saver kit. When I left the system was running and cooling. Thanks for choosing comfort experts and have a great day!
On arrival system was running and producing a 20 degree delta. The drain line flowed when flushed. Indoor unit had biological growth covering the blower and coil. The outdoor unit passed all electrical testing. I recommended a uv system to kill the biological growth and provide clean air. As I left system was running and cooling.
Install Heat pump 42k upflow. keep current filtration, includes duct cleaning
Arrived for HTU evap coil freezing Leak found and confirmed 3 times with customer present on air handler coil Comfort Advisor today at 5 Office to do pre check
Tech arrived at a warranty tuneup. Upon inspection the capacitors were within specs. The contactor was in working condition. The fan motor was labored. The condenser coils were hosed off to assist with air flow across the coils. The filter was dirty and was replaced. The Delta was within range. The drain system was not built properly and the drain switch was bypassed by the customer. The system was very dirty and there was growth throughout. The customer was informed of recommendations today. The system was functioning upon departure.
Upon arrival to customers house system was cooling During inspection discovered that the cause was a cap below tolerance causing system to not cool Brought this to the customers attention and we went ahead and got it swapped out and got the system up and cooling Customer also spoke about looking at pricing for duct cleaning and also condenser relocation showed him some pricing and he said they would think about it and give the office a call if they go further with it Left customers house with system cooling
Install 36k hz straight electric keep current filtration, new supply plenum
