Today I called the customer back after speaking with my supervisor as well as the parts manager so that I could give him a quote for the repairs and an expected lead time I tried to send the e-signature thing and I'm not sure how to walk him through it so I am pausing this call so the office can call him in 20 minutes at 11:20 a.m. and try to get it figured out so he can make payments so that we can order the part when we process payment and order the part we need to make sure that we also order the opposite side of the plug I have already run this by the parts manager I just want to make sure that it is not forgotten