Tech arrived at a warranty service call. Upon inspection, the heat pump was functioning but the heat strips were not coming on in heat pump mode. The thermostats were giving a call for auxiliary heat and the board was not passing it to the equipment side.
Costumer said he got 10% off, he showed me the contract saying the amount. Install 60k hz heat pump with standard filtration, replace (2) 14" zone dampers, reseal ducts