7/6/25 for this job, I did an evaluation. Before arrival, I noticed that Michael had a low, refrigerant reading. Upon arrival, I tried to run the system, but it wouldn’t come on. I heard the flood switch clicking, so I opened up the return Plenum to check. It was tripped, so I pulled it out and left it out to dry. In the meantime, I opened up the evaporator coil, and it was frozen. Told the customer to leave some towels underneath the plenum and around the unit while it defrosts. Customer agreed to have someone come out tomorrow morning to check the system. Once everything has thawed.