Today I showed up for a super tune-up for a new customer with a 4-year-old pump system when I arrived he expressed his concerns about the initial install said he had several issues with that company and he's tried a few companies in between then and now after checking the system indoor and out I found a few concerns that I brought to the homeowner's attention one was the compressor was overhamping upon startup and my other two main concerns were the level of insulation in the Attic as well as lots of air leaking from the duct work that appears to have been cut open at some point today we installed a soft start kit to mitigate the amp draw on the outdoor unit in the process I also rewired the high voltage as I discovered it was loose from the poor install left an estimate for a code upgrade on the insulation however he is going to wait and talk to Zach on Monday about his duct work before he pulls the trigger on the insulation the appointment with Zack is scheduled for Monday morning fi