THIS IS A RECALL ON THE INSTALL TEAM Techs Cody and Anthony arrived to customer's home and met the homeowner. When we arrived the mini split was not cooling and was giving a low refrigerating error code. We conducted a leak search and found the flare fitting connections on the outdoor unit were covered in oil residue and we got a confirmation hit with out leak detector. We called Joe S. to inform him of the issue because this is a new install, he said he would send out an install team to remedy the leak and refill the system with R32 refrigerant. We informed the customer that an install team would make it's way out and repair the system. System was down when we left.