Dakota’s was. Dry accurate and was able to rectify the work completed by Jonathan’s annual service agreement! The heater unit was functioning properly prior to Jonathan’s service inspection. The heater was working as designed! The next day the heater was needed because of the drop in the temperature, the fan ran continuously for the entire night and day. A call to the office and an appointment of next up was scheduled! I do not understand why Dakota needed to go out to discuss his actions and his interpretations of the situation; was something said to the that Supervisor that was not accurate?