Tech arrived at a service call. Upon arrival, the customer mentioned that her electricity bills were very high. Upon inspection, the heat pump was not working. The outside system was not getting a call for heat. The thermostat was evaluated and was not set up for a heat pump. The system was reprogrammed and the outside system came on. The capacitor was wired poorly and both run capacitors were out of tolerance. The indoor system was very dirty with growth present. The customer was informed of recommendations today. She decided to move forward with replacing the outside capacitors and wiring. These items were installed, tested and functioning. She also decided to schedule a Level 2 Duct Cleaning. Install was contacted and the cleaning is scheduled for Thursday morning. Please inform customer. The system was functioning upon departure.