Showed up for an evaluation the first thing I checked was the filter they said it was replaced the day prior but it was filthy and folded so I took a picture of the evaporator coil and found it severely restricted due to animal hair presented the homeowner with options of cleaning in place and cutting out the coil and cleaning it and then reinstalling the coil the homeowner needs a day to think about which way she would like to go and then she will call us back to schedule whichever decision she makes