For this evaluation the customers system was not cooling, but rather running continuously and blowing out ambient temperature air. When I gauged up the system was completely flat on refrigerant and leaking at the condenser coil because the customers dog had been urinating on the condenser which over time has eroded the coil. This case is not covered under manufacturer's warranty. Please schedule Monday 17 March between 3-5pm for a CA to come out and talk with the customers about replacement.