For this evaluation the upstairs system was not cooling, furnace is running but the outdoor unit was not. Going to open up the condenser the board was giving an l6 fault or Open start circuit lockout. When I measured the capacitor, the herm side was completely dead. The hard start capacitor was reading 216 MFD. I replaced the capacitor under warranty and system started running. I'm scheduling an electrician to come out to the customer's house for today 20 June because this is the second time we've replaced the customer's capacitor for the upstairs system in less than a year. All high voltage connections were tight however the customers panel is 35 years old and there are a number of breakers that are loose on the rack and the customer also stated that had a few electrical issues and their generator came on randomly on its own with even though they still had power.