6/20/25 Upon arrival customer stated she's been having issues with system not being able to cool the house properly ever since one hour heat and air installed the system. Evaporator coil and condenser coils are heavily compacted with dust and dirt causing refrigerant issues. Also found in the top of the Airhandler there was a hole cut out that's been allowing unfiltered air by since install. Connection duct underneath house has fallen down and is blowing air under the house. Recommended adding in aprilaire filter box, cleaning both coils and Repairing the supply duct. Customer agreed to all repairs and will need this scheduled for 6/24/25 FIRST CALL WITH MARK W