Tech Cody arrived to customer's home and met the homeowners. The homeowner showed my where the unit's emergency drain line terminates outside. The line was dripping and the ground beneath it was stained with rust. Indoors I found the emergency drain pan filled and the drain switch not seated all the way so it wasn't able to trip and shut off the unit. The primary drain line was clogged. The system had a temperature split of 19 degrees, the coil was clean, the blower was clean, the heat strips functioned properly and the static pressures were good. Outside I washed the coil and waxed it, the compressor and fan motor were operating within manufacturer range, the refrigerant levels were within tolerable levels after the washing and the auxiliary and primary motor starters were in good condition. I shared my findings with the homeowner and they wanted me to clear the clog. I cleared the clog out of the primary drain, installed a antimicrobial pan treatment bar into the drain pan and vacuum