Today I showed up for an evaluation on a 10-year-old system upon arrival the fan motor was not running and the compressor was trying found a bad capacitor replaced it and realized the system was running in heat mode this is because the thermostat was not sending a call to the reversing valve replaced the thermostat everything is running and Cooling as it should be however I also recommended a deep cleaning of the condensing unit replacing the filter as well as the fan motor due to oil leaking from the motor and the defrost control board is showing signs of burnout also discussed soft start versus hard start homeowner chose to only go with the two repairs today of the capacitor and the thermostat this is the first time out of warranty that either of these items has been purchased moving forward these will be covered under the membership lifetime warranty thank you for choosing comfort experts!