Today I showed up for a 45 after coming out yesterday and dealing with a couple of mechanical issues being the capacitor and the thermostat turns out I was unaware that this model of thermostat requires the W to be put to auxiliary for a heat pump so this is a mistake on me and therefore I have recalled the service fee while I was out here the homeowner asked me to verify his refrigerant levels I found them to be severely low we discussed options for Elite detection and the situation with parts through the manufacturer homeowner was going to have me just put refrigerant in and see how long it lasts but he was trying to get pre-authorization for reimbursement through his Home Warranty company they only offered to reimburse a fraction of the price so he decided that he's going to have the Home Warranty company come out and service the system