Hobson rep called me in May to set up appt for summer check up. I am a member of their club and I get this done for no charge at the time of service. I called them back the 1st of July and said I would like to have my unit serviced. They set me up to fit me in when they could. Joshua came by on the 5th. He was professional and sent pictures. He cleaned the leaves out of the base of my AC unit which was above and beyond my expectations. He showed up in the morning around 10 which I was very happy about.