for this job, I did an evaluation. when I showed up the secondary line was full and the float switch was tripped. Offered the homeowner a drain cleaner however, when I was going to get started on the work, the pipe attached to the evaporator pan was broken. The threading that goes into the pan was lodged inside and I could not remove it. Water was leaking out from this area instead of going into the pipe. The system is three years old and she still has warranties with the company that installed it. She is going to call them out to make the repair. I called the office to give her a refund on the drain clear. Please refund her. please call her to let her know the status whether it is or is not refunded.