04/18/24 - Tech Cody arrived to customer's home Nad met Ms. Paula. She guided me inside to the thermostat and indoor unit. I started my inspection inside, the filter was recently replaced, the coil was clean, the blower wheel had some dust buildup, the blower capacitor was in tolerance. I put the system on heat and the furnace went through all of its safeties with no issue and began to operate normally. I then started outside with washing down the coil, when I checked the electrical equipment I found everything to be operating normally according to the manufacturer data tag. When I hooked up my guages I found the system to be low on charge and when I made the homeowner aware of this she didn't want to check for a leak. The system was keeping her comfortable and she doesn't want to replace it unless it is needed. Another tech will come out Saturday to spray the microbial misting and to do a duct inspection.