Text Cody and Hunter arrived to Mr Chapman's home. He guided us inside to the thermostats and showed us where the indoor unit was located, the system was down and we started our inspection by verifying whether or not the indoor and outdoor units were running. We found the outdoor unit was not on even though it was being called for, when we did our diagnostic we found that the contactor had failed like we do to bugs crawling inside. When we replace the contactor the unit came on with no issue and the home started to cool.