Ian is a great technician. But I have 2 general comments about Hobson: 1. I was told that a technician would be here between 12 and 5 on 4/3. I waited patiently from 12 pm to 9 pm on 4/3 but no one ever showed up. And I was never updated about the technician's status. 2. To fix my problem I need a new condenser fan blade. Simple to replace and they are about $100, but when I tried to get one myself no one would sell me one because I am not a tech. Hobson will get me one and install it, but I was told it would be about $800. I could install the fan blade myself in less than 10 minutes. WHY ARE U CHARGING ME $700 FOR LABOR ON A SIMPLE 10 MINUTE JOB? DO YOUR TECHS REALLY MAKE $4200/HR???????
