After arrival I was able to use the homeowner. Step stool to get on the counter where they recently cut open the sheet rock for a previous leak on the same pipe. Luckily, the pipe was already exposed so there was no need for a diagnostic fee to search and locate. But after I gave the home owners the price for the fix, they did not seem interested in moving forward and said that they will take care of the leak themselves. I did refer our restoration company for the water damage and told the homeowners if they changed their mind to give us a call. Thank you