After arrival I met with the homeowner and he explained to me the issue he's been having with the water heater and his garage. The heater on the left has an internal leak and is pouring into the drainpan. But luckily the heater on the right does not have any issues, but because the builders did not install multiple shut off valves, the homeowner has to shut off water to both water heaters in order for the leak to stop. The homeowner said that he spoke with the manufacturers and he is a year outside of his warranty and would like for us to cap the hot and cold water heater supply lines. So after calling my manager and getting the price, the homeowner did not want to move forward with it so I collected the $49 service fee.