I have water dripping from my AC unit. The technician took five minutes to look at the puddle and check for a connection under the bathroom sink. He did not even go up in my crawl space to assess the AC unit itself. He told me it’s PROBABLY a clog further down in the pluming, backing up into the unit, and that I needed to call a plumber instead. After that “expert advice,” he had the GALL to charge me a $49 service fee for coming out, and told me I should be thankful I had a coupon so that it wasn’t more! I chose this provider because both my father and brother had full unit replacements with this provider and maintain service contracts with them. We’re now questioning if that level of hardware replacement was necessary for them. I guess all three of us will be going elsewhere from here out for our HVAC needs.
Response from Comfort Experts Inc.:
Joe, please accept our apologies and know that we find this as concerning as you do. This is not typical and we are disappointed in the experience you describe receiving with us. According to our records, the technician returned and everything is satisfactory. Please don't hesitate to call us if you need anything. Thank you.
