Good Morning, It was nice to see you. A heavy amount of rat activity was noticed while inspecting and replenishing the exterior bait stations. I recommended having the entry point back filled, You already have a couple times. They keep digging through the same spot. Even though you had concrete poured. I recommend setting up a service call if more activity is noticed inbetween services. For general insects, We applied a residual liquid treatment to the exterior perimeter of your home to include window trim and door trim. Thank you